Policy and privacy
Privacy Policy and Data Protection
Collection and Use of Personal Data
Your privacy is of utmost importance to us. We collect and use your personal data in accordance with the Swiss Data Protection Act (DPA).
The types of data we collect include, but are not limited to:
- Name
- Postal address
- Email address
- Phone number
- Payment information
This information is collected to process your orders, provide effective customer service, and inform you about our special offers and new products.
Data Protection
We take all necessary technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or destruction. Your payment information is securely processed by our payment partners and is never stored on our servers.
Data Sharing
We only share your personal data with third parties in the following cases:
- With third-party service providers who assist us in processing payments and delivering products
- If required by law or a court order
- To protect our legal rights
Your Rights
In accordance with the DPA, you have the right to access your personal data, correct it, request its deletion, or object to its processing. To exercise these rights, please contact us at the following email address: theodoressama@hotmail.com.
Shipping and Return Policy
Shipping
We ship our sunglasses internationally and strive to process and ship your order as quickly as possible. Delivery times may vary depending on the destination and local delivery conditions.
Returns and Refunds
In principle, returns and refunds are not allowed. However, if your product arrives damaged due to transport, please contact us immediately at theodoressama@hotmail.com with photos of the damaged product and packaging. After evaluation, we will offer you either a replacement or a refund.
Contact
For any questions regarding our privacy policy or our shipping and return policy, please contact us at theodoressama@hotmail.com.